Returns & Exchanges
At Trifour Bikes, we want to ensure you are completely satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear in original condition. If your new equipment doesn't meet your performance expectations, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Log into your Trifour account or use our guest portal to enter your order number and email address to start the return process.
Pack with Care
Place the item back in its original manufacturer packaging, ensuring all tools, manuals, and components are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location or schedule a bike pickup.
Quality Inspection & Refund
Once our technicians verify the condition of the return, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing